Privacy Policy

Molalatau Marloth Park values your privacy. This Privacy Policy describes how we handle, process, and protect your personal information in compliance with South Africa's Protection of Personal Information Act (POPIA). This policy applies to all visitors, website users, and guests who book a stay at our cabin.

Information We Collect

We may collect and process personal data about you to fulfill your booking and provide a safe environment. This includes:

Identity details (Full names, identity or passport numbers, and nationalities).
Contact information (Email addresses, telephone numbers, and physical addresses).
Financial data (Payment cards, billing information, and transactional records).
Stay details (Check-in and check-out dates, guest preferences, and special dietary needs).
Security information (Vehicle registration numbers for Marloth Park access and on-site security surveillance records).

Legal Basis and Purpose of Processing

We process your personal information strictly for the following purposes:

To process your accommodation booking, verify your identity, and securely handle payments.
To provide access to the property, facilitate key collection, and safeguard our guests.
To comply with legal obligations imposed by South African tourism, hospitality, and tax laws.
To customize your experience by coordinating optional third-party services that you explicitly request.

Sharing Information with Third-Party Partners

To deliver a seamless and secure experience, we share necessary personal details with selected external partners. Information is shared only as required to execute specific services:

Field Security: For key collection management, guest check-in validation, property access control, and emergency safety operations within Marloth Park.
Africa Kruger Safari: Only if you opt-in or request us to organize safari game drives, wildlife tours, or similar recreational activities on your behalf.
Lee's Catering: Only if you choose to participate in our private chef catering experience, to ensure your meal coordination and dietary requirements are properly met.

Information Security and Retention

We implement strict administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, loss, or disclosure. Digital records are saved on password-protected internal systems, and physical files are maintained securely on-site.

We retain your personal data only for as long as necessary to complete your booking services or as mandated by legal record-keeping requirements under South African law, after which it is securely anonymized or destroyed.

Your Legal Rights Under POPIA

As a data subject in South Africa, you possess clear rights regarding your personal information. You have the right to:

Request access to any personal records we currently hold about you.
Request immediate correction or updating of incorrect, incomplete, or misleading data.
Object to the processing of your data at any time, or request the deletion of your personal records, subject to binding statutory retention requirements.